CALL BEFORE YOU DIG: All utilities in Briar Chapel are underground so it is important that you call 811 or go to the 811 website to arrange for the utility lines to be marked before you dig. This should be done even for simple plantings in your garden since some lines — especially the cable TV and internet lines — are close to the surface and are easy to break. These companies provide utility services to Briar Chapel:
Electric Service: Duke Energy Progress
800-452-2777 To report a power outage or other problem: 800-419-6356 or text OUT to 57801
Duke Energy Progress Web Site
On the Website you can Register for Electric Outage Alerts to receive phone or email alerts or text REG to 57801 for text alerts.
Natural Gas: Dominion Energy
877-776-2427 Gas Leaks 877-776-2427 or dial 9-1-1
Water: Chatham County Water
919-542-8270 Emergencies: 919-548-3006
For general information: Chatham County Utilities Website
For Water Quality reports go to Chatham County Water Quality Reports.
Sewer: Old North State Water Company
In the event of a sewage spill:
- Call Old North State Water Company 877-511-2911 (24 hours) or email info@onswc.com. Be specific on the location of spill. Only they can provide crews to repair leaks and clean up spills.
- Report spill to NC Dept. of Environmental Quality, Water Resources Division 919-791-4200 (weekday office hours) / 800-858-0368 (outside office hours). They use these reports to track compliance with the sewer system’s operating permits.
- Report to Briar Chapel Management Office 919-240-4955 (weekday office hours) / 855-546-9462 (outside office hours). They use these reports to alert the rest of the community and to monitor repairs.
Briar Chapel is served by a private utility sewer system owned and operated by Old North State Water Company. This system generates the reclaimed water that is used to irrigate the common spaces. Just as with the public utilities that provide gas and electric service, this is a company independent of ownership or control by Briar Chapel.
To start service, or pay your bill online, go to onswc.com.
Payment options:
Reclaimed water is explained at the EPA Information on Recycled and Reclaimed Water.
Due to the topography of the community, some homes use grinder pumps. For important information on how to use and care for your pump read the Grinder Pump Guidelines. If you have a problem with your grinder pump call Old North State Water at 877-511-2911 (24 hours).
Telecommunications
Two companies provide internet, telephone, and cable services in various service bundles.
800-288-2020 AT&T Website
844-815-2644 Spectrum Website
Trash & Recycling
Trash and recycling is collected every Monday. Weekly pickup of household trash and recycling is contracted by the Briar Chapel Community Association with GFL Environmental (along with Waste Industries, which is part of GFL). For questions call the Resident Services manager at 919-240-4955 or send an email to ResidentServices@BriarChapelLife.com. For disposal of yard waste, electronic equipment, hazardous material, or large amounts of recyclables Chatham County provides services. See: Chatham County Waste Services.